Shipping policy

Growlzn Shipping Policy

At Growlzn, we aim to deliver every order safely, quickly, and with complete peace of mind. Below you’ll find all details about our shipping methods, processing times, and delivery expectations.

📦 Processing Times

  • All orders are processed within 1–2 business days (Monday–Friday).

  • Once your order is shipped, you will receive a shipping confirmation email with tracking details (if applicable).

  • During busy seasons, promotions, or new product launches, processing times may be slightly longer—but we’ll always keep you informed.

🚚 Shipping Methods & Rates

We currently offer two shipping methods to give families flexibility and confidence.

1. Standard Shipping

Delivery Time: 5–14 business days
Cost: £5.99
A reliable, cost-effective option for families who don’t mind waiting a little longer.

2. Premium Shipping — Tracked & Protected

Delivery Time: 4–10 business days
Cost: £9.99

Includes:

  • Full tracking for complete visibility

  • Delivery protection

  • Priority handling

  • BONUS: Free Digital Parent Journal (included automatically with every Premium Shipping order)

This is our recommended method for peace of mind.

📍 Shipping Locations

We currently ship to the UK, US, Canada, Australia, and most international destinations.
Shipping availability may vary by product and region.

If your location is not supported at checkout, feel free to reach out to us at support@growlzn.com and our team will be happy to assist.

📦 Order Tracking

If your shipping method includes tracking, you will receive a tracking link by email once your order has been dispatched.
Tracking updates may take up to 24–48 hours to appear.

🛡️ Delivery Issues (Lost, Damaged, Delayed)

If your package is:

  • Lost

  • Arrives damaged

  • Stuck in transit beyond expected timeframes

You’re protected.

Simply contact us at support@growlzn.com with your order number, and we’ll resolve it quickly—either with a replacement or a refund depending on the situation.

Premium Shipping customers receive priority problem resolution.

❗ Incorrect Address

Please double-check your shipping address at checkout.
If an address mistake was made, contact us immediately.
Orders already dispatched cannot be rerouted, and additional fees may apply for reshipping.

⏳ Customs & Duties (International Orders)

Some countries may charge customs or import fees.
These costs are the responsibility of the customer and vary by region.
Please check local regulations if unsure.

💬 Need Help?

Our support team is here for you.
Email: support@growlzn.com

We’ll always do our best to ensure your Growlzn experience is smooth, stress-free, and uplifting.